Fonn provides multiple ways to get help directly within the application, ensuring you can find answers and resolve issues quickly. Your access to in-app support features depends on your Support Entitlement Plan. This guide explains the in-app support features available to you and how to access them.
Getting support
To start your support journey:
Log into your Fonn platform.
Locate the messenger icon in the bottom right corner.
Click to launch the messenger.
Then click on Ask a question.
Type in your question and hit Enter.
In-App Chat
In-app chat connects you directly with the Fonn support team for real-time assistance with more complex queries.
When to use In-App Chat
Use in-app chat when you need personalised assistance from the support team for issues that require human expertise or detailed troubleshooting.
Help Centre
The Help Centre provides comprehensive step-by-step guides, tutorials, and documentation covering all Fonn features and processes.
Key benefits
Access instant answers.
Find help guides and troubleshooting.
Available 24/7.
Access the Help Centre
To access the Help Centre from within Fonn:
Launch the messenger from the bottom right corner.
Click Help.
Need more help?
If you have questions about your Support Entitlement Plan or need assistance with accessing in-app support features, contact your Customer Success Manager or Account Manager.